SHIPPING COST:

Shipping costs are based on the wholesale total of your order. Each order has a minimum shipping charge as specified.

• UPS ground please allow 7-10 business days
• DHL RUSH please allow up to 2-4 business days

Orders are usually shipped from our warehouse within 2 business days. The above times are estimates from the day you place your order.

Are shipments insured?

Yes, insurance is included in the cost of our shipping rates.

Do you ship internationally?

No, we only ship within the United States, including Puerto Rico, Guam, Virgin Islands and Military APO/FPO addresses.

How do I get a tracking number for my order?

Your tracking number will be automatically emailed to you once your order has shipped.

We recommend shipping to a physical street address (and not a PO Box) whenever possible. If it's been 3 business days and you still don't have a tracking number, please contact us via the "Contact Us" link.

It's been two business days...how come I still don't see a tracking number?

Most of our orders ship within 2 business days, however occassionally it may take longer. Also, it can take up to an additional 24 hours for us to input all the tracking numbers into our system. If it has been more than three business days and you still don't see a tracking number, please contact us using the "Contact Us" link on this website.

What is "May Require Additional Freight Charge?"

You may notice that some large or heavy items say "May Require Additional Freight Charge" in the item description. These items are oversized or heavy and cost us more to ship.

Can I ship to a PO Box?

This option is not available at this time.

Return Policy for broken or defective items

If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. You may report a lost, broken or missing item by clicking on the "Contact Us" link on the top of the website.

Return Policy for non-defective, non-broken items

Returns for non-defective, non-broken items must be made within 30 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.

Returns cannot be accepted after 30 days. There are no returns on catalogs or imprinted items.

Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.

Please contact Customer Service for return authorization before returning merchandise.

Is there a Product Guarantee?

Yes. We guarantee that all of our products will be free from defect and will be as pictured and described on our website. If you receive a product that does not meet our guarantee, we will ship a free replacement at no charge to you or credit your account. Certain items may have an additonal warranty from the manufacturer. If this is the case, it will be stated in the description.