Frequently Asked Questions
Do you ship internationally?
No, we only ship within the United States.
How do I get a tracking number for my order?
Your tracking number will be automatically emailed to you once your order has shipped.
It's been two business days...how come I still don't see a tracking number?
Most of our orders ship within 2 business days, however occassionally it may take longer. Also, it can take up to an additional 24 hours for us to input all the tracking numbers into our system. If it has been more than three business days and you still don't see a tracking number, please contact us using the "Contact Us" link on this website.
What is "May Require Additional Freight Charge?"
You may notice that some large or heavy items say "May Require Additional Freight Charge" in the item description. These items are oversized or heavy and cost us more to ship.
Can I ship to a PO Box?
No. There is no tracking available on these shipments. Getting a physical address will allow us to ship UPS and have highly accurate tracking.
Return Policy for broken or defective items
If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. You may report a lost, broken or missing item by clicking on the "Contact Us" link on the left side of the website.
Return Policy for non-defective, non-broken items
Returns for non-defective, non-broken items must be made within 30 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.
Returns cannot be accepted after 30 days. There are no returns on catalogs or imprinted items.
Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.
Please contact Customer Service for return authorization before returning merchandise.
If a customer refuses delivery of an item, or the wrong address is given at the time the order is placed and the order cannot be delivered, the 20% restocking fee will automatically apply and shipping charges will not be refunded.
Is there a Product Guarantee?
Yes. We guarantee that all of our products will be free from defect and will be as pictured and described on our website. If you receive a product that does not meet our guarantee, we will ship a free replacement at no charge to you or credit your account. Certain items may have an additonal warranty from the manufacturer. If this is the case, it will be stated in the description.
An item is out of stock?
Please note: we update our website with stock information once per day, Monday through Friday. The actual quantity in stock may vary slightly between the times of these updates.
If you have ordered an item from our website that is out of stock, we will issue a credit or refund.Please note that we work hard to maintain a 95% in-stock rating. We'd love to be 100% in stock at all times, but things beyond our control prevent this, such as manufacturer delays, on-board damage during shipping to the warehouse, weather conditions which delay shipping, etc. We realize it is an inconvenience to you when an item is out of stock, and we are striving to keep our warehouses as stocked as humanly possible.
Is it safe to use my credit card on your website?
Yes, very. You will see an image of a lock on the bottom of the pages beside the credit cards. This indicates that this website is very secure. Sensitive credit card information is encrypted before being processed. All credit card transactions are securely proccessed to keep your personal and credit card information safe and secure.
Do you have a privacy policy?
Please refer to our Privacy Policy Page.
